Customer Communications Management
CCM Intruduction

In every business the main goal is always to acquire new customers, retain existing ones, and ensure their satisfaction.

Customer Communications Management
  • Connect with your customers for more productive and profitable relationships.
  • Manage communications across all delivery channels for greater consistency and efficiency.
  • Empower customers to reach out with new tools for a higher level of interactivity.
  • Embrace interactive communications for real-time exchanges with customers.
  • Automate document generation for quicker responses.
  • Leverage print stream to personalize content and streamline printing and mailing operations for cost savings across the enterprise.
  • Therefore, successful organizations are constantly looking for ways to improve communications with their clients and foster a stronger relationship with them- one that is based on loyalty and trust. The Customer Communication Management (CCM) solutions from Pitney Bowes, organizations can create, distribute and manage multi-channel communications for greater customer satisfaction, improved operational efficiency and lower costs.

    Document Composition

    Today businesses are faced with new challenges to effectively manage and deliver personalized, branded and compliant communications, consistently across channels and with greater speed and accuracy. Document composition products from Pitney Bowes help companies easily create and centrally control all customer communications—transactional, on-demand and interactive documents, and delivered in virtually any media – print, fax, Web, e-mail or SMS.

    Intelligent e-Statement

    The Intelligent e-Statement will provide financial organizations with a total solution to create and centrally control all document-based communications with customers and will easily integrate into your organization's web page for ready access by your online customers.

    Why The Intelligent e-Statement ?

  • linking transactions to vouchers : A one click link to related vouchers’ images of the transaction.
  • Consolidated Statement : One statement includes all customer accounts with summary and detailed information within same document.
  • Analyzed Statement : Show analysis on transactions or different customer accounts represented in nice colored graphical format.
  • Personalized & Targeted Messages : Insert personalized targeted messages so that messages will be based on the recipient’s specific profile. as a result , Customers will no longer receive marketing messages for services they already have or are not among their interest.
  • EngageOne Video

    The EngageOne® Video Industry Templates allow you to deliver an Interactive Personalized Video experience to your customers designed to invite them to make choices that drive deeper engagement with your brand, Enhance learning of your products and services, Increase revenue opportunities and operational efficiencies, Help establish you as a digital leader in your industry. These are examples of EngageOne Video solutions:

  • Customer Onboarding Template
  • Billing Template
  • Credit Card Template
  • e2 Vault

    e2™ Vault Archive & Compliance for Customer Communication Management - Most organizations generate thousands upon thousands of documents. Every day, data-driven print streams are turned into statements, invoices, policies, notifications, and hundreds of other business-critical documents. Customer service representatives continually send and receive correspondence and now, electronic communications too.

    Organizations are facing exponential growth in the amount and types of documents that require storage. And what was once an IT issue has now grown into a challenge for entire organizations. To complicate this issue more, inadequate document retrieval increases the cost of customer care – and can lead to customer dissatisfaction. And organizations must maintain and control records in compliance with regulations such as Sarbanes-Oxley and the Health Insurance Portability and Accountability Act (HIPAA) – or face criminal penalties, financial loss, and negative publicity. Clearly, choosing a method of document storage requires careful consideration of expense, customer service capacity, and compliance risk – not to mention accuracy, document quality, flexibility, and accessibility.

    The e2™ Vault from Pitney Bowes Business Insight lets front line users archive, search and retrieve customer documents in seconds. This high-speed, high-volume, high-performing document and data repository provides access to virtually all customer communications. Real-time indexing, compression, storage, and direct data-retrieval make it possible for organizations to integrate this advanced document archive and retrieval solutions directly into their call center, partner networks or customer website in just weeks.

    Benefits of the e2 Vault data repository are: High-end performance and scalability Universal access to share repository Eliminate paper copies to sales, agents and brokers Seamless integration with internal apps and 3rd party systems Reduced hardware, maintenance and support costs Compliance with legal and records management requirements Stores and retrieves all print document types Simplified batch reprints.

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